In this article, Wayne Taranto, Director Hotels & Suites at the Crown Group shares the challenges associated with developing and building a hotel for the first time and the steps the Crown Group are taking to build luxury hotels for the corporate traveller.
In this article, Richard Crawford, Senior Director of Development, Australia New Zealand and Pacific at Marriott International shares the strategies Marriott International is taking to respond to changing market trends and how they are evolving the design of their hotels to appeal to the modern traveler.
Tim Genovese is the Vice President of Guest Experience and Brand Consistency & Quality at Intercontinental Hotels Group. At the Executive Customer Contact Exchange, he gave an insightful presentation around creating and maintaining brand consistency, especially when you’re managing multiple brands. Watch the full presentation below.
Mariana Machado, Customer Behavior Director, Accor Hotels talks about the importance of using customer data when predicting behaviors within hospitality. An effective data strategy means that the CX strategy can be differentiated and personalized to each customer.